Exchange & Return

EXCHANGE AND RETURN

ENJOY SHOPPING WITH, Eie.Egy, AND THE FEATURES OF THE EXCHANGE AND RETURN POLICY BELOW:

14 DAYS

•  You have 14 days from the date you received any item to apply for an exchange or return. In the event that the customer wants to return any product to change his opinion / dislike. Since there is no technical problem with the product, it bears the delivery and freight charges.
• Please keep the product in its original packaging and condition to complete the return.
• Refund your money in full if the item is damaged or does not work properly or even does not match the description of the site for it, the price of the item will be refunded to you in addition to the shipping cost that you paid upon purchase.
• In the case of paying in cash or by Visa, the value of the item will be refunded within 10 working days from the date of returning the product by means of a bank transfer.

WHAT ARE THE CONDITIONS FOR RETURNING PRODUCTS?

RETURN REQUIREMENTS:

•  Proof of purchase is required. (Order number) with the return request, otherwise your order will be rejected.
• Contact customer service during the official working hours from nine in the morning until five in the evening, in the event that a damaged or incomplete product was received during the shipping process.
• The reason must be explained with the return and refund request to the customer, while the conditions for accepting the return must be met.
• If the product is received damaged or defective, you can return the product to the same condition it was received with (original box / all labels on it / accessories) within 14 days from the date of receiving the order.
• The product to be returned or replaced will be checked after the return process. If it turns out that there are no damages resulting from misuse, the value of the product will be refunded.
• If the product has a manufacturing problem, the normal warranty process will apply as per the (product/brand) policies.
• The response will be made within a maximum period of 5 working days from the receipt of the returned product by the competent team.
• If it was found during the inspection process that the product to be returned is free of the reason mentioned in the request, the value will not be refunded, and the product will be returned to the customer in its condition, with the customer bearing the shipping costs.

HOW TO SEND THE PRODUCT?

•  We will arrange a date to receive the product to be returned within 5 working days of submitting the request. It will be attempted to receive it from the customer twice on two different days.
• If we are unable to receive the product within the two deadlines, the return request will be cancelled.

HOW CAN I FOLLOW UP ON THE STATUS OF A REQUEST RETURN?

•  We will keep you informed via email and SMS about the process of returning the product. If there is any question, please do not hesitate to contact our customer service or email us info@eiestores.com.